I have been feeling terrible today and yesterday, so I sent them a text (whats wrong is blocked out for privacy). They never responded the first time after a while, so I stopped it. The next day (today) I was feeling worse about the same situation, so I resent the text. Took some time to respond. I feel so lost and I have ZERO people to talk to this about. If they want to make a hotline, at least make a hotline that answers quickly. This just makes everyone feel worse.

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Having over 20 years of experience dealing with people, including helping those with mental illnesses, suicide prevention, and youth programs, being a volunteer here is not ideal. Many "supervisors" tell you to rush thru conversations. They use a formatted robotic script and when you go off script, a supervisor pops up and tells you to get on track, even after you receive numerous thank you's from the texters.

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Just sent texts to this line while feeling suicidal. 1-2 questions asked then nothing. Very long, awkward pause after having just revealed very sensitive info. It felt like being put on hold after you just shared your darkest secret. This was at 730am on a Saturday morning (US time). I'd hate to fathom what would happen during busier times. Such a shame.

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It takes a long time to connect to someone and all they do is restate what you said and tell you they understand how devastating that must be. The answers are clearly scripted and awkward. It figures this is the same line that Reddit "teamed up with" but which just became a tool to harass users—if someone doesn't like something you said, they can report you and claim they're concerned about your mental health and you get a link to these clowns.

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Almost done every time that i've used this platform, i've felt like i was talking to a bot. I felt rushed and just recently it took over 30 minutes for them to connect me to a crisis counselor (who i'm pretty sure is just a bit looking for keywords in your message). These people are not licensed to help with mental health needs. I feel worse after using this site than before.

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I have an exceptionally hard time believing this is a real person who thinks my name might be Mania. It's like this every call. In the end, they don't listen and give you resources outside of that you need.

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I can guarantee this will make you feel worse. Takes them terribly long to respond. They just kept talking about coping mechanisms. And scripted responses. I'm pretty sure I was just talking to a bot. I opened up about being raped and Ashley changed the subject too " its almost time to wrap up, talk to me about coping mechanisms. " I feel even more alone now, please don't use 741741

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When I shared my extremely personal story about emotional abuse by a therapist and was at first affirmed by the Volunteer that he had read my message, the conversation quickly took a turn for the worst with him saying "How has your previous therapist cause you to be so repulsed by psychoanalytics that you can't even read it." Which to me at least, is an accusatory statement, and one with some contempt perhaps?

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It was very unauthentic and robot like. I received zero help using this "resource", and felt more suicidal after texting them.

They are not trained mental health counselors, do not have a degree in counseling, or hold a legit verifiable license.

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I'm really not satisfied with this hotline at all. Every time I have contacted these people, they basically just repeat what I said, but as a question. And no, I can't go take a walk because I want to kill myself, its 2:56 in the morning-

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The supervisors and managers are horrible. They give you a format to follow, but people come with different problems and needs. They micromange everything, if you do not follow the script they will kick you off. They do not seem to care about the people just their agenda. They have no idea how to provide support. The company was called out on not addressing the racial issues and sweeping under the rug, they had to come up with an apology. Please don't text in, just know there is nothing wrong with you and practice self compassion.

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It feels like you're being rushed as others have said, basically if you're suicidal they'll answer you quickly anything else is awhile. And beyond that it's the same conversation every time and they have went the route of rehearsed and scripted to get through people rather than actually talking to and connecting to people in crisis situations. If you're not actively about to end your life you're sent pre-written scripts until they can get rid of you. I'm sure the volunteers really do care and probably hate how it's set up, but the actual whole system side itself does not care about those at risk.

Last time I was in crisis I tried the Trevor Project chat online and it was AMAZING. They talked to me like a human being and were actually able to help me and I never felt rushed, so it's awesome to know there's a chat option that's actually helpful as calls give me anxiety at the best of times let alone if I'm in a low place. I'm queer so Trevor Project is also good in that area but honestly if you're doing awful and need someone I'd recommend staying clear of Crisis Text Line.

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Just about each time I've called a crisis line it's been some overzealous conservative fanatic trying to get me to man up or read the Bible, these people need more help then me

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Don't bother using the 741741 crisis text line unless you want cops showing up at your door, just because I forgot to respond back I get cops on my front door they will track you down and send you to a mental hospital like they did with me.

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I already wanted to die enough and they don't do anything to help. They say i matter and then continue to give up on me. Counselor after counselor. They dont care.

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The first time i tried this, it was 12 am. I was crying hard that night, shaking, breathing heavily. I was incredibly suicidal. They took THREE WHOLE HOURS to answer back! A lot can happen in 10 minutes let alone 3 effin hours. I hadn't responded back because all my crying tired me out and i fell asleep. The line texts me back about 12 times over a 45 minute period. I'm not sure if this person cared but the next encounter I had, I really do feel like the furst person actually cared.
The second time i texted the line I only had to wait 10 minutes. I texted at 11:30 pm. I sent a message about my issues. I get a response but it seems the person on the other end did not receive my message. I told him i will resend it. He gets this message. I resend my other message. Again be doesn't get it. So he says it seems I do not want to talk anymore and ends the chat there. Both times this place has the gall to ask for a review. I was fuming. I ended up crying because i felt even more alone. I do not recommend this place.

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As a volunteer crisis counselor, this organization has good intentions but horrible supervision. The supervisors constantly tell you to rush through each conversation... EVEN WHEN THERE ARE NO TEXTERS WAITING IN THE QUEUE! They rather you finish each conversation within 45 mins than to actually take the time and effort with the texter, who is in crisis. Each texter is experiencing different levels of crisis, so rushing a counselor with the conversation sounds very uncaring.

Update: Isabel's response as a supervisor claims they don't rush the volunteers. Lucky for me I kept the email from last year and uploaded the picture to prove her wrong.

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Won't be messaging shout again feel let down and gold psychologist today but thought I would try again. Feel let down be again

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If you are in a crisis, please call the actual Suicide Hotline and speak to a real person. Or go to the ER. This crisis text line is bogus. It will make things worse for you. I have used them twice, thinking I'll try again after the first horrible experience. Nope, both of them made me want to hurt myself even more. The first time, I was "on hold" for over 45 minutes while they "found someone for me". They kept telling me they were busy, but to keep waiting. I didn't keep waiting. I ended the text. The next time, I did get someone. Despite me sharing in detail what I was going through, all I got back were some generic words and a list of distractions I could do, like drink some water, and a list of (not free) apps I could download on my phone. I shared both of these experiences with a therapist, and they were concerned about this text line and they thought they were bots on the other end. Pretty unethical to play around with someone's safety, by assigning bots that advertise to help you in a crisis. Maybe it depends on your geographical location, what kind of responses you might get from this.

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I was banned from the platform for trying to talk to a teenager who indicated a history of buliimia and anorexia-nervosa about the importance of discussing her eating disorders with her therapist on my first night after training.

It might be concluded that the "fine" people at CrisisTextLine seem to think eating disorders are not as deadly or as medically-serious as suicidal ideation, even though individuals with eating disorders often die after prolonged self-starvation.

Awful platform, terrible people, would not waste time on training or using. I hope their funding dries up and goes to a better organization.

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They called EMS on me I hate it. They should ducking stay away. Like they don't understand at all like the person who I talked to made me worse

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I texted after many nights of not sleeping. After a while I realized that it really wasn't going to do a whole lot for me and I just wanted to stop and try to sleep. I said as much but Sean insisted that I was in a crises. He refused to listen to my pleas. I did not indicate that I'd kill myself. I did not indicate that I was suffering a medical emergency other than lack of sleep. I made it clear I wanted to get off the line and go to sleep. That's it. Sean wouldn't let it go. Then the police arrived and left because I was not in need of intervention of any kind. After which, I started talking to someone else on the live because I honestly felt really harassed and nervous about the whole thing. I wanted to lodge a complaint. Idk. I have no way of proving this but I think it's all one person. I don't think there are supervisors to actually help. I think it's just one moron giving themselves multiple names. I didn't sleep. I feel far worse now.

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I texted in last night. Took over an hour to get someone on with me. And honestly ended call and still felt like I was in crisis.

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I texted the line having suicidal thoughts, hoping to feel better. But their answers are so canned/scripted that it's even more alienating. They'll say, "gosh, dealing with (insert situation here) sounds hard, I'm glad you reached out today," two or three times, then send you a gif of a bubble popping to help you "reduce stress," then end the conversation. It's not helping anyone. I feel bad for people who get a gif of a bubble and a canned response right before they actually take the plunge. I didn't, obviously, but I have plenty of alcohol to help me forget that awful interaction.

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I was super suicidal one night so i decided to text a hotline, they had me on hold for about 40 minutes just for us to talk for about 5. I thought they were there to listen but when i talked to her about it she made it seem like she just wanted to get the conversation over with. The only thing helpful she said was stuff like "you're super brave to speak up about it i know it's hard, i'm proud of you" something along those lines. Then she cut me off asking me if she could give me a link to go to that will help me, like i want to read all of it during that time. Overall i just felt like they were there to do there job and not because they care. At the end she says "anything else you want to talk about" before i could barely finish.

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I wasted time going through their training. It is counter intuitive from what I have learned going to school for Mental Health counseling. The trainers feedback is condescending and unhelpful. Their responses are robotic and repetitive. Please be careful!

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Did not help me at all. All they did was text me automated text messages and didn't relate to my needs at all. Useless.

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Thousands of 18-22 year olds who learn a formula, canned lines, and how to send a google resource--use NAMI or natiional suicide prevention line

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Responses were very generic and vague. I would not recommend this service at all unless you want to waste your time, have a bad experience, or lose more hope in humanity.

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I tried the Crisis Text Line one evening I was disappointed with it. It seemed like the crisis counselor was working off a script and it just didn't do anything for me. I felt like I was texting to a robot and not a human being.

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They keep records of your texts and will block your phone number randomly. Sometimes they can help you but, normally not.

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Years ago, I left a review on a bad experience with a mean crisis counselor from this texting line. I still struggle with intrusive thoughts from the horrible things that he said. I can't believe this company let this crisis counselor do what he did. He was racist and cruel. This line doesn't know how to help BIPOC. The CEO apologized to me for his behavior, but that's not enough to make my trauma to go away. I wouldn't recommend this texting line to anyone. Some of these crisis counselors are toxic cowards hiding behind a phone. That mean crisis counselor I had wouldn't have the balls to say things to my face.

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This is almost 2 AM and I have been waiting for Crisis Counsellor to come on chat for more than one hour and 14 minutes and every 15 minutes Robo message show up telling i am still in line - take deep breath - etc., if this is supposed to be addressing crisis 75 minutes are definitely not acceptable. I have sent the conversation for review by FACEBOOK and let us see if there is any one who actually reads it. I think this is a scam. After a long wait like this people will get bored or sleep or worse they suffer consequences of crisis IS THIS A JOKE? IF IT IS, IT IS A VERY CRUEL AND NEGLIGENT ONE

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Honestly this hotline is never really helpful. It's just a bunch of rehearsed phrases that aren't even relevant to my issues. And if I have to leave my phone for a few minutes they end the conversation. But a couple recent experiences have really irked me.

A crisis counselor was more interested in ending the conversation ASAP than helping me. She left me with resources that weren't even available when I called them and she ended the conversation when I told her I just bought 1,000,000 mg of ibuprofen and was looking for a place to take it.

I was also taken advantage of by another crisis counselor that I met in real life. And the next day our mutual friend tried to take advantage of me, too, and when I cried to him for help he outright refused to do anything about it. I reported it to the hotline and no action was taken.

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I understand that the hotline is NOT a substitute for therapy. But I text them often, once a week maybe once every two weeks. Every single time I text they read through my previous messages and say "well have you used those coping skills?" YES? And those obviously didn't work and that's why I am texting you. I also explain that when I text them I am at work which is why it is hard for me to do my coping skills. They just say "have you looked for a therapist, we can't help you the way you need to be helped." Seriously? All I am asking for is for you to be a little compassionate for like 10 minutes.

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The treatment of the supervisors on this platform is truly embarrassing. While there are 3 or 4 that were decent the vast majority rushed counselors through conversations. There was rarely a time the supervisors wouldn't speed you through a conversation, even when there were several available counselors to take any new convos. The chat could be 15, 30, 45 mins deep. It didn't matter. Their main goal was to rack up completed conversations. Some of the coaches and supervisors where grossly inappropriate as well. I was disgusted by the tone of their messages and their overall lack of self awareness. While I am sure they think having a masters degree sets them apart, they should be reminded that so do hundreds of their crisis counselors. I just completed my PhD in education and worked as a counselor (LPC) for 7 years. And as someone who has also been trained in the profession, I truly think it needs to be said: You are better than no one. You are supposed to be someone people can reach out to for support and guidance. Instead, you use your role on an online platform to bully others. It is shameful. Please, soften your hearts towards the people who need you. People with true intelligence know how to kindly treat others.

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Don't tolerate disrespect from rude and incompetent counselors. The person I spoke too was mean, condescending and said some outrageous things. No texter should have to put up with that. Just remembering him and the things that he said makes me want to vomit.

Be careful and hope you get assigned to a good crisis counselor! If someone is being a jerk, ask to speak to someone else and make a complaint.

Communicating with kindness and having an open mind shouldn't be that hard for crisis counselors to do.

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I tried this twice in the past few weeks when I was feeling suicidal and both times I felt worse after texting with them. They were making it seem like my feelings aren't valid. Because I told them I felt suicidal and it seemed they were messing around and not taking it seriously. They don't care when you're in a crisis. I can't remember the persons name but I remember this person was dismissive about how I was suicidal and he/she was making seem like I wasn't really suicidal. It was strange and He/she was dismissive about everything I was saying too. It was horrible and it made me feel worse. It sickens me they acted like this towards someone in a crisis. To make matters worse I texted for a reason. I mean this is why they need to remove this hotline and or shut it down because I was in a crisis. It is not that hard to care about someone for a 10 minutes. I know they aren't trained counselors but still this is ridiculous!

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I've tried several times to contact them through text and through the messanger they set up. I've laid and cried for hours and they never get back to me. Instead they harass me with "do you still need help". Before it was unless you were going to harm yourself you got shot to the back of the list but who is really going to be honest about that? Attention seekers maybe.
Never got any help
Never got to talk to a person.
What a joke. The #1 hotline everyone talks about don't jack.
I am in a lot of crisis's but this is like none before. I realize they may not have enough volunteers but then give and estimate of where you are in the queue or refer you to a different site.

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I saw that this had some good reviews; it saved many lives however when I logged on to it it didn't seem to favor me and I was feeling pretty desperately down. I can't understand for the life of me why I wasn't able to take the benefits many others did. In fact, after that, I felt even worse. Be careful with ANY crisis line. When feeling so down the last thing we need is no answer.

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I didn't know the magic words to get help, apparently. In the first message I explained that I was a sexual abuse survivor struggling with my memories of the abuse and that I wanted to cut myself or drink myself into a stupor. I also explained that I have a child, so I really didn't want to as well. It was 3am and I couldn't sleep and I was about to cut myself. The first response from Brian was that I was unclear, to explain the problem better. I did so, again, in short texts. He said that I seemed preoccupied and perhaps I should text later. He didn't see what the problem was. I said I probably wouldn't do that and to end the session. At that point I was so hurt by his dismissal and my own horrible state that I couldn't tell him that he had made everything worse by dismissing me. I complained to the crisis line later, but I got no reply beyond a bot. The experience was damaging to someone who has a hard time talking about my problems and trusting others anyway, and I know people like me are not uncommon. Don't bother texting unless you plan on saying "I'm going to kill myself in the next few minutes" or something extremely easy to understand. Truthfully, I would have been better off talking to a comforting bot.

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My name is James Martin Driskill. I am an open book [ all confidentiality/privacy concerns are waived] in consideration of the life circumstances that have been negatively impacting my mental health that I have documented for 16+ years onto my own personal live life journal internet domain namespaces. It was in June of 2005 when I first defined a very unique, [ maybe one of the most unique cyber-identities to ever exist on the planet] for peacebuilding. In total, I have a collective set of 8 internet domains that serve to memetically key and organize my life details into a public accessible journal [ web directory] file storage. In concept, what I envision for the purpose of these domains was inspired by a 1945 Atlantic Monthly Article called "As We May Think: https://www.theatlantic.com/magazine/archive/1945/07/as-we-may-think/303881/]. In this article, the idea of a "Memex Device" was first imagined. That is exactly what my internet domains serve in my own personal life. I have the right to use these internet domains in any companion to any online communications that are interchanged [ or transacted] on the internet. This would include [ CrisisTextLine]. I have overviewed the Terms of Service Agreement [ https://www.crisistextline.org/privacy/]. As of the last 4 years, my life has been in a basic continuous "crisis mode". I am not going to go into the details here in this review. What I must bring into view to the public is that It would be apparent that CrisisTextLine has PRECOGNITIVE MOTIVES and AGENDAS to not have an honest with integrity exchange with me. This involves many [ > 80%] of the Crisis Counselors That I have attempted to hold a crisis conversation with. None of the actions or requests or shared content [ links] are illegal or in any way a violation of the terms of service. The terms of service direct users to use email to contact their email address [ *******@crisistextline.org] --- and I have done that. The Crisis Counselors are QUICK to DENY Empathy and understanding to what I am dealing with for the past 16+ years. What has happened has seriously affected my life to a point that I am seriously really DYING. Human no longer breathing dead. The conditions that are involved and instilled [ and roadblocked from remedy] in my life are causing breakages of my life beyond limits, especially as it involves the "interpersonal relationships" in my medical care --- both in Mental Health and in my HIV Care. Every aspect of Civil Society Ignored or Worse Yet Blocks Me On Social Media when I attempt to bring forward the mere mention of this topic into some kind of discussion point. I use my internet domains to place "linkable" presentation pages in HTML as well as spoken voice narrative audio media. There is absolutely nothing wrong with sharing the contents that are on my internet domains, as this serves as a "Personal Information System" -- and has been established that contents that have been filed onto my internet domains have CROSSED LINKED onto the "Related Links" of a person's individual TruthFinder Background Check Report. Not only does TruthFinder have Return Background Reports for Individual Names, but you can also lookup details and associated public mentions to Phone Numbers. How does this apply to CrisisTextLine? Well, I have contacted *******@CrisisTextLine.Org In Several Thread Subjects, all have generated an AUTO-REPLY [ Thank You For Reaching Out] response, noting that a response should be expected in 48 hours. No responses have been received. The subjects that are being directed into their view directly are involved in the SHORT NARROW FOCUSED and QUICK to CUT OFF [ Swat - Shoo Fly Don't Bother Me] attitudes, behaviors, and actions that I have encountered with the Crisis Counselors that are being trained in this mental health care function. The Mental Health of not just myself, but our entire country is being subject to what I consider a "Cyber-War" attack against our citizens collectively. As I have attempted to bring forward and direct these matters to the FBI, the IUS Department of Justice, my County Department of Behavioral Health, as well as the County District Attorney's Office and the Local Police, I have absolutely no outside resources to resolve what is called [ A Wicked Problem] holding an [ Intractable Conflict] of absolute insanity. The fact that Silence Is Golden rather than holding a discussion to move into view reflects a PRECOGNITIVE MOTIVES on behave of this non-profit organization to NOT EMPOWER an individual self wellness view --- but rather to instill the causes that are being addressed. This is DEFINATELY a "CYBER-WAR" being wages against the national interest --- a matter of NATIONAL SECURITY and involves the use of "Social Media Platforms" to detach our common senses and common values in a roadblocking silence rather than having an open, honest, and truthful discussion to move forward into an active understanding that we can not allow persons, such as I am, along with very many more to being victimized by a mentally abusive systemic scheme that is destructive to our collective trust to a point that the active truth that this is going on against thousands of personally identified individuals across our country expanding outward into negatively impacting beyond the United States. When oh When will the establishment of the mental health involved industries acknowledge that Gang Stalking is unacceptable to allow to go on and on and on inside of our nation. This is absolutely insane.

I am a TARGETED INDIVIDUAL of GANG STALKING for 16+ Years. The topic of Gangstalking has actual now researched findings published on the National Institutes of Health to the realism to the harm that is being done inside of our communities. The published findings appear as of April 2020 forward. Search URL: [ https :// search. Nih. Gov/search? Utf8=%E2%9C%93&affiliate=nih&query=gangstalking&commit=Search], Any and all my efforts go to the corrective adaptive solution of terminating this conspiracy exposed and proven beyond a reasonable doubt. What appears within the last 16+ years of my journal documentation places this to a BEYOND A REASONABLE DOUBT DOCUMENTED TRUTH.

Crisis Text Line must acknowledge my emails directed to [ *******@CrisisTextLine.Org].

realityaudit-crisistextline.realuphuman.net

*******@RealityAudit is MANDATED into Public Reference and Interest.

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Reference URLs in the QR Codes in the First Image Attached To This Review Are Provided Here:

QR Code URL [ LEFT - Audio OGG - Playtime 48 Minutes -]:

Http :// crisistextline-realityaudit. Realuphuman. Net/@RealityAudit/Medical-Mental-Health-LawMatters-StandardsOfCare/CrisisTextLine/CrisisTextLine-Messenger-, Jan7th2022-The-Most-%23HugeFail-In-The-World. Ogg

QR Code URL [ Right: Ogg Audio Media Playtime 38 Minutes]:

Http :// webdomains. $#*!eduphuman. Net/crisistextline. Org/The-Most-%23HugeFail-In-The-World/Hi%20there-%*******@CrisisTextLine. Org%5d. Ogg

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THE LATEST REJECT -- SWAT -- SHOO FLY DON'T BOTHER ME COMES INTO VIEW TODAY -- I ATTEMPTED TO GO MAKE A WORKAROUND and contact one of the Doctors members of the Board of Directors. I really really really have some kind of odd since there is someone who is willing to be real and not BLOCK AT FIRST PASS -- BLOCKED FOR NO REASON TWITTER by Dr. Alfiee -- The two content tweets in public provided in the graphic below has absolutely a serious mental health matters topic presence -- the spoken voice narrative audio that represents --- PREDICTABLE [

An over-the-top dysfunctional cycle of maintaining a systemic scheme of mental abuse active against our citizens in this country -- OUTRAGEOUS!

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